Refund policy

Every hitch cover is printed to order for the team you choose, so we don't take general returns or exchanges. What we do cover is anything that's our fault.

Damaged, defective, or wrong item

Check your order when it arrives. If the cover shows shipping damage, a print defect, or isn't the team you ordered, email ricky@lonestarprint3d.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, your choice. You don't need to ship the original back unless we ask for it.

Made-to-order items

Because each cover is printed after you order and carries a specific team logo, we can't accept returns for a change of mind, for selecting the wrong team at checkout, or for fit problems caused by ordering for the wrong receiver. This cover is built for a standard 2 inch receiver and measures 62.9 mm (2.48 in) from the receiver face to the center of the pin hole. Please check your fit before ordering.

Changes and cancellations

We usually start printing within one business day. If you need to change or cancel an order, email us right away. If it hasn't gone on the printer yet, we'll take care of it.

Lost or missing packages

If tracking shows delivered but the package isn't there, or tracking stops updating for more than 7 days, contact us and we'll work it out with you.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund, email ricky@lonestarprint3d.com.

Questions? Email ricky@lonestarprint3d.com.